No risk money back guarantee
For the return process
Refunded within 7 working days of confirmation of safe receipt of the returned artwork
Customer Returns Policy
We offer every customer a 14 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any artwork you purchase from us at no cost to you.
Please note the following is required for a return request to be accepted:
Steps of return process
It has to be less than 14 days since you have received the artwork.
Contact us at +852 2561 5342 or email firstname.lastname@example.org to provide us your order information and the reason of returning the work. Then we'll process your request within 3 working days.
Please note artworks must be carefully packed for return shipment in their original packaging in order to qualify for a refund. And the artwork must be in its original packaging and the same condition as it arrived.
For artworks that arrived damaged, please take photos and email these photos to email@example.com
We will confirm your designated pickup date of the return and provide all instructions and shipping labels via email 1 working day before the collection.
You will be refunded within 7 working days of confirmation of safe receipt of the returned artwork.
Alternatively, if you have requested a replacement, the seller will ship you your new artwork as soon as receipt of the original artwork has been confirmed.